VoC Pulse 360

January 1, 2025

Velociti Partners is excited to announce the launch of VoC Pulse360, a highly flexible month-to-month survey plan addressing critical challenges and gaps in internal customer satisfaction surveying methods. Estimates suggest that around 60% to 70% of B2B customer satisfaction surveys are conducted online through digital platforms. This trend has been growing in recent years, driven by several factors including ease of access and cost effectiveness.

Unfortunately there are several well recognized gaps with fixed, internally executed online surveys including a lack objectivity, authenticity, and depth. Designed for organizations seeking to quickly and easily gain deep-dive, VoC insights beyond their online channels VoC Pulse360 empowers organizations to quickly and easily drive insights beyond online channels in a dynamic and flexible format. This effort could be holistic, or highly targeted.

With VoC Pulse360, organizations of all sizes can leverage the expertise of Velociti Partners’ seasoned analysts to conduct comprehensive, 1:1 VoC interviews. This highly automated and scalable platform delivers in-depth insights with unparalleled efficiency, eliminating the common barriers and obstacles of outsourced research programs while driving iterative, meaningful, and actionable results tightly packaged together to maximize impact.

VoC Pulse360 includes:

✅ Depth & Authenticity: 25-minute, 1:1 interviews uncover insights beyond the surface. Deep-dive insights into the likelihood to recommend or granular product, sales, and pricing sentiments
✅ Customization: Up to 15 tailored questions aligned with your specific objectives
✅ Efficiency & Clarity: Full video/audio recordings analyzed with AI for actionable insights. (Examples: CaliTech as a Partner; CaliTech Likelihood To Recommend)
✅ Digital Access: Navigate results effortlessly with our unlimited dashboard access (7+ interviews)
✅ Add-On Insights: Integrate a web-based survey at no additional cost (20+ interviews)

VoC Pulse360 is priced at a fixed rate of $299 USD per-interview.

Sign up here to discuss VoC Pulse 360 with one of our analysts and get set up today:
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